Return and Refund Policy for US Customers
We strive to exceed your expectations and want you to have a wonderful experience with us.
If for any reason you are not satisfied with your purchase, you can receive a full refund for any of your items within 7 days. You can receive store credit for any items returned within 30 days.
To initiate a return, simply email us at heliara@loffie.com.
Please include your order number and reason for the return. Once we approve the request, simply mail us back the jewelry with its original packaging. We will refund your purchase or give you store credit once we have received the items and verified they are in their original condition. Refunds will then be issued within three business days. Shipping fees for returns are covered by the customer.
Sale items and discontinued items are not eligible for returns.
To avoid confusion and misunderstanding, please retain proof of sending and have a tracking number for any returned items.
For international orders, please contact us at heliara@loffie.com.
We know you will love your jewelry, but just in case, our return policy is here to help.